CommeliaSupport from human to human - with a sprinkle of AI
Commelia brings web chat, email and WhatsApp into one calm inbox. Your team of professionals and peer experts answers together, while an AI assistant takes care of the routine questions and knows exactly when a person should take over.
No credit card. Cancel anytime. Nonprofit discounts available.
Built for sensitive conversations
Privacy first
AI requests only go to zero-data-retention providers. Summaries are anonymised before they are stored.
Your data, your place
Hosted in Switzerland — or run it on your own server with the source code.
People decide
The assistant escalates on sensitive topics, crisis signals or whenever someone asks for a human.
Everything a caring support team needs
Simple enough for volunteers, powerful enough for professional teams.
Inbox
One calm inbox for every channel
Web chat, email and WhatsApp land in the same place. Everyone sees who is answering, so nothing slips through and nobody answers twice.
- Connect your WhatsApp Business number in minutes — the Business app keeps working alongside
- Filter by project, group, channel and visitor details
- Live presence and typing indicators across the whole team
AI assistant
An assistant that knows when to step back
It answers routine questions from your briefing and knowledge base, and hands over to the right group on sensitive topics or whenever someone asks for a person.
- Auto mode answers first — or switch to suggestions only, per project
- Three warm replies from a few keywords, or a rewrite into simpler language
- A knowledge base that learns from your team's reviewed answers
Routing
The right person answers
Professionals and peer experts work side by side in groups. Intro questions and rules bring each conversation to the people who can help best.
- Groups like '1st level', 'Health professionals' or 'Peer experts' — people can belong to several
- Rules by channel, language or intro answers such as age group or postcode
- Round-robin assignment with capacity limits
And everything around it
- A widget that fits your siteYour colours, font, logo and wording.
- Auto-translationRead in your language, reply in the visitor's.
- Notifications that reach youBrowser push and email, so nobody waits too long.
- Privacy built inAnonymised summaries, deletable chats and hosting in Switzerland.
- Reporting & exportResponse times and feedback, with CSV exports free of message text.
- API & webhooksConnect your case management or CRM.
How it works
- 1
Brief your assistant
Describe your services, opening hours and when to hand over — in plain words.
- 2
Embed the widget
Copy one snippet into your website. Customise colours and intro questions.
- 3
Answer together
Your team gets notified, picks up conversations and uses AI suggestions when helpful.
Made for people who help people
Parent and family counselling
Answer questions about sleep, nutrition and development — and connect worried parents with a counsellor quickly.
Patient communities
Let experienced patients and health professionals answer side by side, with clear routing for medical questions.
Social services & municipalities
Guide citizens to the right service, collect the essentials up front and hand over complex cases.
Peer support & helplines
Peers answer with empathy; crisis signals are escalated immediately to trained staff.
Associations & NGOs
Members, volunteers and donors get answers in their language from one shared inbox.
Schools & youth work
A low-threshold channel for students and parents, with clear roles and data protection.
Fair plans for mission-driven teams
Start free, forever. Every plan includes web chat, email, AI-assisted replies and groups.
Registered nonprofits get a discount — just ask.
Source available. Yours to run.
Commelia is published under the Functional Source License (FSL). Customers get the full source code and may self-host it for their own organisation. Reselling or offering it as a hosted service is not allowed — and after two years, every release becomes Apache 2.0 open source.
Read the self-hosting guide- Docker Compose setup for a single server
- Postgres only — no extra infrastructure
- Bring your own AI key via OpenRouter
Questions & answers
Ready to make support feel human?
Try Commelia free for 30 days. Setup takes about ten minutes.
Start your trial